Laser Spine Institute: Streamlining the Spine Surgery Process - Consistently Catering to Patient Needs

Bill,
I just wanted to give you an update and, more importantly, thank you and everyone I worked with at LSI.
As you know, I didn't receive treatment at LSI. That speaks volumes of the professional Doctors, Nurses and Staff at LSI. After a new MRI of my lumbar, Dr. Scott and I reviewed the scan and went over the planned procedure. During our long discussion, Dr. Scott recommended a second opinion. What happened next is a testament to the LSI Mind Set.
Jackie scheduled an appointment for me with an orthopedic surgeon (not on the staff of LSI) for that same afternoon. Cindy drove me to the appointment, stayed during the consult and returned me to my hotel. Dr Gordon Holen was an excellent referral choice and reflects very well those with which LSI associates. I elected to have "minimal invasive" surgery with Dr. Holen. Although I spent an evening in the hospital for observation, I walked out the next morning and, if not for the minor pain drug, would have driven to my hotel. I'm recovering very well and can't believe I had "spine surgery" just 11 days ago. No pain meds, walking a mile a day, well on my way to getting my life back. Even with the change of Doctor and type of treatment, My LSI experience lasted 6 days instead of 5. Amazing.
To those believing that medical treatment today is centered on monetary reward, LSI didn't charge me 1 cent. Nothing. Honest caring in the Best Interest of their Patient. What a concept. Truly a Model to be emulated. Please relay my story to those in need.
Bottom line. Although I would rather have experienced LSI treatment, I did receive the Best Treatment for me. Thank you Dr. Scott, Cindy, Kelly, Jackie.
Well Done Team LSI.
Warm regards,
Carl T. Beasley

Dear Dave,
I am happy to hear that you had a great experience at our facility, but disappointed to hear about your experience with the claims process. I spoke with the representative handling your case and she will be contacting you today to clarify any misunderstanding and to provide you with an update. Thank you for bringing this to my attention and I will be monitoring your case until the issue is resolved.
Sincerely,
Bill Horne.

Bill,
I had surgery in January as well and have encountered almost identical problems with the claims process as did James. My claim is on hold with BCBS pending receipt of further information from Laser Spine for submission by me. It was my understanding that Laser Spine was supposed to provide this information to the insurance company and any further information required until the claim is resolved.
I would like to add that the treatment I received at your facility in Tampa was definitely world class.
regards,
Dave D

Dear James,
I am sorry about the misunderstanding that occurred regarding the claims process. I spoke with the representative handling your case and she informed me that she was able to speak with you and clarify the issues that you expressed. Thank you for bringing this to my attention and I will follow up until the process is complete.
Sincerely,
Bill Horne.

I had a procedure done in January and my experience was that LSI is a top of the line organization. The staff was extremely friendly and the procedure went as smooth as advertised. Since my procedure, I have recommended it to at least 2 other people who are planning on a procedure later this year and it's possible my wife may need a procedure performed in the not too distant future.
However, I have been frustrated by the individual in charge of handling my insurance reimbursement (D. V.). I paid $30,000 at a time when my investment account had lost 50% of its value (effectively costing me $60,000) and it would be financially helpful to me if I was able to recoup at least some of the payment. I realize that the volume the patient representatives deal with is incredible, but my requests are minimal(return my phone calls and emails).
To summarize, LSI has not provided me copies of my medical records as I requested (and per the release I signed and provided to LSI). The patient representative (in response to BCBS request for an itemization) provided BCBS a $1,246 itemization on a $70,000 procedure. No physician's statement was provided to BCBS (such statement being requested by BCBS). I left at least four phone messages (to explain to me the scant information being provided to BCBS) and none have been returned. BCBS later returned the $1,246 itemization to me requesting I explain exactly why I sent it to them (which was difficult for me to do since I have no medical records and the information they had received was from LSI). I tried to contact my patient representive, but no one returned my phone calls or emails. I called BCBS and spoke with them about my account, and the BCBS representative informed my that it's in hold status waiting on information and that nothing has been received.
If the LSI representative has too many cases to handle, then send me the records and I'll deal with the insurance company.