Bill’s Corner
Gary Singer, Laser Spine Institute Employee and a "Pay It Forward" Story
I began working at Laser Spine Institute 2 and a half years ago at age 65. I felt like I was given a break given my age and found myself very appreciative. Obviously LSI is the kind of company where factors such as experience weigh heavily in the selection process.
My Greatest Return on Investment: People
One of the greatest lessons I learned at an early age came from a giant in the restaurant industry, Norman Brinken, founder of Brinken International, a restaurant conglomerate that founded such industry changing concepts as Steak and Ale, Bennigans, Chilis, Macaroni Grille and Maggianos. It was Norman who created the first salad bar and introduced the idea of casual dining in the chain restaurant concepts.
As a young Steak and Ale Manager in Miami, Florida in 1977, Norman, Chairman and CEO paid me a visit, took me to dinner and forever changed my life. At the tender age of 23, Norman told me I was a star and predicted great things for me. He had me at the star thing. He told me to find the best talent and not to worry about age, sex, or race, but be like the NFL draft and take the best player available. It was a valuable lesson and one I will never forget.
Laser Spine Institute's CEO, Bill Horne: Life After Spine Surgey
Tuesday, October 20th marked the 5th anniversary of one of the most important days of my life. It was exactly 5 years ago that Dr. Jim St. Louis and his incredible team performed a minimally invasive spine surgery on me that has forever changed my life. I thank God for Dr. St. Louis, Dr. Michael Perry, Dr. Glen Hamburg, Jim Stafford, and my angel, Stacy Danahy. Stacy wiped my nose, rubbed my feet, and at one point, got down and lay on the floor facing up at me to talk me through a terrible claustrophobic moment.
Doing the Right Thing: The Greatest Reward
By now, readers of my blog, employees, and colleagues know how much I value doing the right thing. I received the email below from a prospective patient and cannot recall experiencing a greater sense of pride than I did when I read her comments.
Earning customer trust and confidence is not the easiest task, especially where health care services are concerned. Without the dedication and commitment of Laser Spine Institute's phenomenal staff and your continuous feedback through emails and comments, accomplishing this feat would not be possible. Both components have been essential attaining our goal of providing our patients the highest level of service.
Please feel free to comment on this post and share your experience, whether at Laser Spine Institute or other health care facilities.
Dear Bill:
Get to Know Laser Spine Institute's CEO - What Motivates Me to Come to Work?
During a recent conversation, I was asked, "What motivates you to come to work?" I thought that I would share my answers with you and also encourage you to think about this question and share your answers.
Love
I am motivated to come to work because I truly love what I do. I love building companies, helping patients and families get their lives back. An unexplainable sense of pride and accomplishment comes over me whenever patients tell me that Laser Spine Institute is the best medical facility they have ever visited. In addition to providing outstanding service to our patients, I have a strong passion for mentoring young employees and helping them to define and achieve their goals.
Fear
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