By now, readers of my blog, employees, and colleagues know how much I value doing the right thing. I received the email below from a prospective patient and cannot recall experiencing a greater sense of pride than I did when I read her comments.
Earning customer trust and confidence is not the easiest task, especially where health care services are concerned. Without the dedication and commitment of LSI's phenomenal staff and your continuous feedback through emails and comments, accomplishing this feat would not be possible. Both components have been essential attaining our goal of providing our patients the highest level of service.
Please feel free to comment on this post and share your experience, whether at LSI or other health care facilities.
Dear Bill:
I contacted the Laser Spine Institute a few weeks ago and found out I was a candidate for cervical surgery. I was so excited and worked with a wonderful patient advocate, Casey Sanders. I was put in touch with a nurse, Dee, because I am a coumadin and plavix patient because I am positive for Factor II and my body makes blood clots. I got clearance from my blood specialist and he sent all the information down.
After three of your anesthesiologists looked at
my records they all agreed that the risk was too high that I could have substantial visual loss from possible blood clots. (that is where my blood clots tend to go, the retinal arteries.) They told me I was not a candidate for ambulatory surgery and should consider a hospital setting where I can be carefully monitored.
I have to tell you that I am in extreme pain, so I was very disappointed with the news. But I have a lot of respect for your facility and the doctors who put my best interest first. They did not try to do surgery in a situation that could have put me in a lot of
danger.
So I just wanted to tell you how impressed I am with your facility, the physicians who made the decision, Casey Sanders and Dee, my nurse. I wish the Laser Spine Institute the best in the opening of their new facilities and would recommend them to anyone.
Sincerely,
Crystal R.
Earning customer trust and confidence is not the easiest task, especially where health care services are concerned. Without the dedication and commitment of LSI's phenomenal staff and your continuous feedback through emails and comments, accomplishing this feat would not be possible. Both components have been essential attaining our goal of providing our patients the highest level of service.
Please feel free to comment on this post and share your experience, whether at LSI or other health care facilities.
Dear Bill:
I contacted the Laser Spine Institute a few weeks ago and found out I was a candidate for cervical surgery. I was so excited and worked with a wonderful patient advocate, Casey Sanders. I was put in touch with a nurse, Dee, because I am a coumadin and plavix patient because I am positive for Factor II and my body makes blood clots. I got clearance from my blood specialist and he sent all the information down.
After three of your anesthesiologists looked at
my records they all agreed that the risk was too high that I could have substantial visual loss from possible blood clots. (that is where my blood clots tend to go, the retinal arteries.) They told me I was not a candidate for ambulatory surgery and should consider a hospital setting where I can be carefully monitored.
I have to tell you that I am in extreme pain, so I was very disappointed with the news. But I have a lot of respect for your facility and the doctors who put my best interest first. They did not try to do surgery in a situation that could have put me in a lot of
danger.
So I just wanted to tell you how impressed I am with your facility, the physicians who made the decision, Casey Sanders and Dee, my nurse. I wish the Laser Spine Institute the best in the opening of their new facilities and would recommend them to anyone.
Sincerely,
Crystal R.
Leave a comment